MEOWAN TV privacy policy
Version française · Effective 22 September 2026, updated 14 October 2026. This policy applies to the MEOWAN TV app for iPhone, iPad, Apple TV, Android TV and Samsung TVs, and to the tv.meowan.fr service. This is a translation: if it differs from the French version, the French version prevails.
1. Data controller
| Company | MEOWAN, SASU (simplified joint-stock company) with a share capital of €1,024, SIREN 108 547 027, RCS Boulogne-sur-Mer 2026 B 00881 |
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| Registered office | 12 rue du 8 Mai, 62250 Marquise, France |
| Contact | contact@meowan.fr |
| Activity | Electronic communications operator registered with Arcep, the French telecoms regulator (operator code MOWN). MEOWAN TV is a service reserved for MEOWAN subscribers. |
2. What the app does not do
- No advertising, no ad trackers, no advertising identifier.
- No third-party audience measurement or usage analytics kit.
- No sale or transfer of data to third parties.
- No geolocation, no access to contacts, photos or microphone.
- No profiling for commercial purposes.
3. Data processed and why
| Sign-in credentials | The e-mail address and password of your MEOWAN account are sent, encrypted in transit, to the my.meowan.fr customer area, which has them verified by Nebulo ID, the identity service shared by MEOWAN accounts, then confirms your right to access television. The MEOWAN TV service keeps neither your password nor your customer-area session. On Apple TV, Android TV and Samsung TVs, pairing with a code avoids typing a password: the code is confirmed from your customer area. |
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| Session token | After sign-in, the app receives a token specific to MEOWAN TV, valid for 90 days and stored on the device (in its secure keychain when it has one, otherwise in the app's own storage). It lets you play streams without signing in again. Signing out deletes it. |
| Access right | Your right to television (internet offer, mobile plan, option) is re-checked with the customer area about every hour. A cancelled subscription closes access without any further processing. |
| Profiles and favourites | Profiles (first name, avatar, child profile), favourite channels and custom channel numbering are stored on the service and linked to your account, so you find them on all your screens. A child profile collects no data about the child: it is a display filter. |
| Recordings | The programmes you record are stored on our servers, linked to your account, and deleted at the end of the contract. |
| Technical logs | IP address, timestamp, requested channel and playback status are logged to operate the service (troubleshooting, capacity planning, security). They are not used for any profiling. |
| Local settings | The last profile used, the section displayed and playback preferences are kept on the device only. |
4. Legal basis
Processing is based on the performance of the subscription contract between you and MEOWAN (Article 6(1)(b) GDPR) for authentication, access-right checks, profiles, favourites and recordings, and on MEOWAN's legitimate interest (Article 6(1)(f) GDPR) for the security and technical operation of the service. The legal obligations to retain connection data that apply to telecom operators come in addition to these bases.
5. Retention periods
- Session token: 90 days, or until you sign out.
- Profiles, favourites, numbering: the term of the contract, then deleted within 30 days.
- Recordings: the term of the contract, deleted on cancellation.
- Technical logs: 12 months, in line with the obligations of electronic communications operators.
- Your customer account data (identity, billing) is governed by the policy of the my.meowan.fr customer area and the terms and conditions of sale (in French).
6. Hosting and recipients
The MEOWAN TV service and its data are hosted in France, on MEOWAN's own network (AS211854). The only recipients are MEOWAN's technical teams. No data is transferred outside the European Union. When you open a catch-up programme, the app sends you to the service of the channel concerned, which then applies its own privacy policy.
7. Your rights
You have the right to access, rectify, erase, restrict, object to and port your data, and the right to set instructions about what happens to it after your death. To exercise these rights, write to contact@meowan.fr from your account's e-mail address, or by post to the registered office. We reply within one month. You can also lodge a complaint with the CNIL, the French data protection authority (cnil.fr).
Deleting your MEOWAN account, requested from the customer area or in writing, deletes your MEOWAN TV profiles, favourites and recordings.
8. Security
All communications between the app and our servers are encrypted (TLS). Account passwords are stored hashed by Nebulo ID and are never kept by MEOWAN TV. Tokens are signed and revocable. Sign-in attempts are rate-limited.
9. Changes
This policy may change along with the service. The current version is always published at this address, with its date. Any substantial change is notified to you in the customer area.